Tenant supportMaintenance coordination

Your tenants have someone to call.

You have fewer details to manage.

Arvallis handles everyday tenant communication and maintenance coordination for rental property owners — including owners who rent individual bedrooms in shared homes. You keep control of leasing, rent, spending and tenancy decisions. We handle the daily follow-through.

Empty shared home with several bedroom doors01

Shared rental homes

Several tenants sharing kitchens, bathrooms, parking and common areas — each on their own lease.

Property owner holding keys at the door02

Small portfolio owners

A handful of doors, no staff, and no interest in full-service management fees.

Owner on the phone with a clipboard03

Distance owners

Properties in one city, owner in another.

The everyday stuff
A leaking faucetA cleaning complaintA parking disputeAn unannounced guest

One consistent point of contact.

Tenants get someone who answers, the next step gets coordinated, and you stay informed — without being the one who picks up every text.

What we coordinate

Handled, start to finish

Plumber repairing a sink drain
Leaks & plumbing
Technician repairing a washing machine
Appliance repairs
Cleaner holding folded linens
Common-area cleaning
Vendor arriving with a toolbox
Vendor access
Coordinator reviewing an estimate while a painter works
Estimates & sign-off
Tenants moving in with boxes
Move-in questions

Vendors bill you directly, at cost. We arrange access, gather estimates and confirm the work is finished.

Arvallis coordinator walking a property with tenants
What we handle

Daily follow-through, handled.

01

Tenant communication

Receive everyday questions and requests, acknowledge concerns, send progress updates.

02

Maintenance coordination

Document issues, contact approved vendors, arrange access, request estimates, confirm completion.

03

Shared-home support

Communicate owner-approved house rules, coordinate common-area cleaning, document noise, guest, parking and shared-space concerns.

04

Owner reporting

Monthly summary of requests, completed work, open issues, approved expenses and decisions needed.

Every request is followed through to completion — or to a documented handoff to you.

How it works

Tenants reach one contact. We act inside your written instructions. Decisions come to you with the facts already gathered.

7 days a week, during agreed business hours.Every property has a written emergency escalation process and a designated local contact.
01

Tenants reach out

Tenants contact Arvallis through the agreed channel — not your personal phone.

02

We log it

Every request is recorded, and we determine the next administrative step.

03

We act within your limits

Vendors, access and estimates are handled within your written instructions and spending limits.

04

Decisions come to you

Anything requiring a decision goes to you, with the facts already gathered.

05

Tenants stay updated

Tenants receive updates until the matter is closed.

Clear responsibilities

You keep control.
We keep it moving.

The owner keeps

Every decision that matters

  • Tenant placement, leases, deposits
  • Rent collection
  • Repair approvals and spending
  • Formal notices, enforcement, legal matters
  • Final say on unresolved disputes
Arvallis handles

The daily follow-through

  • Tenant questions and requests
  • Maintenance intake and vendor coordination
  • Estimates, access, completion follow-up
  • Documenting shared-home concerns, communicating house rules
  • Escalating disputes with a written record

Services are provided within applicable licensing requirements and the agreed scope.

Owner relaxing on a sofa at home
The value to owners

More time owning. Less time answering texts.

A dependable contact for tenants. Maintenance that gets finished, not just reported. A clear monthly picture of the property.

Pricing

One flat fee per leased space

No setup fee, no hourly billing, no markup on vendor invoices. The unit is the lease, not the building.

Coordination
$89per door / month
Any owner

The core service, during the day. After-hours emergencies route to your designated local contact.

Choose Coordination
Recommended
Coverage
$129per door / month
Any owner

Coordination plus overnight. We answer emergency calls 24/7 and you get a recap the next morning.

Choose Coverage
Portfolio
Quotedtypically $105–$115 / door
10+ leases or 3+ properties

Coverage at volume — one named coordinator, one consolidated report, a monthly review call.

Request a quote

The step from Coordination to Coverage is the 9pm call. Compare every detail →

FAQ

Answers to your questions

What counts as a unit?
The lease, not the building. A single-family home on one lease counts as one unit. A five-bedroom shared home with five separate leases counts as five rooms. Workload follows the number of tenants, and so does price.
Do you collect rent or place tenants?
No. Tenant placement, showings, screening, leasing, rent collection, deposits and accounting stay with you. We handle communication and maintenance coordination.
Who pays the plumber?
You do, directly. Repair, parts and vendor labor costs are billed by the vendor to the owner at cost — we never mark up vendor invoices. Cleaning charges work the same way.
What happens with an emergency at 2am?
On Coordination, it follows the property's written escalation plan to your designated local contact. On Coverage and Portfolio, Arvallis answers 24/7, triages against your written criteria, and dispatches from your pre-approved emergency vendors within your standing spending limit.
Can you approve repairs on my behalf?
Only within the written instructions and spending limits you set. Anything beyond that comes to you as a decision, with estimates and facts already gathered.
Do you handle notices, evictions or legal matters?
No. Formal notices, enforcement, evictions and legal matters remain the owner's responsibility. We document concerns and escalate unresolved disputes with a written record.
Is there a setup fee or hourly billing?
Neither. One flat monthly fee per leased space. Work outside the agreed scope isn't sold by the hour.

Fewer details to manage.

Pick a tier, add your properties, and start this month. No setup fee.